Refund policy
RETURN AND REFUND POLICY
Last updated: September 30, 2026
Nuxero is operated by Navazz Group LLC.
Business address: 412 W 7TH ST STE 1138, Clovis, New Mexico 88101, United States
Website: https://nuxero.shop/
Email: support@nuxero.shop
Telephone: +1 574-241-3308
This policy explains our voluntary refund offer and how to request help with an order. Mandatory consumer rights apply in addition to this policy and take priority whenever they provide greater protection. Our 30-day offer is not the duration of your legal rights.
- Our 30 day refund offer
You may request a refund for an eligible delivered item within 30 calendar days after receiving it if it arrives damaged, is the wrong item, or you are dissatisfied with it. If items arrive separately, our voluntary 30-day period begins when you receive each item. The separate statutory withdrawal period described below may instead begin when the last item in an order arrives.
If your order has not arrived after the maximum delivery period, you may request a refund for nondelivery. You do not lose this right because 30 days have passed since ordering. Our usual processing period is 4 to 7 calendar days, followed by 15 to 25 business days in transit after dispatch. These are separate periods. Unless a different delivery date was expressly agreed before purchase, the maximum transit period for our nondelivery refund offer is 25 business days after actual dispatch. A later dispatch does not remove rights arising from the separate seven-calendar-day processing limit. You may exercise any legal right to cancel earlier without waiting for the maximum period to expire.
- How to request a refund
Email support@nuxero.shop with your order number or other proof of purchase, the name or email used for the order, the affected product, and your request. For damage or an incorrect item, include photographs when reasonably available. We do not require photographs to prove dissatisfaction or nondelivery. If photographs are unavailable, explain the circumstances so we can consider other reasonable evidence.
We may request information reasonably needed to identify your order and assess your claim. A request sent within the applicable period remains timely while we review it. We will communicate the result by email and explain any refusal. Our review does not turn a statutory right into a discretionary benefit or extend a mandatory refund deadline.
For statutory withdrawal without a reason, a clear statement that you wish to cancel is sufficient. You do not have to justify dissatisfaction or use a particular form unless the applicable law requires otherwise.
- No physical product return
For refunds under this policy, Nuxero waives physical return of the product. Do not send it to our business address or supplier. Once your refund is confirmed, you may keep it or dispose of it safely under local waste and recycling rules. We do not charge return shipping or restocking fees, and payment is not conditional on proof of disposal or original packaging.
If a product appears unsafe, stop using it and contact us. Do not give an unsafe item to another person. Mandatory product-safety or recall instructions take priority over ordinary disposal guidance, without removing your refund rights.
- Exceptions to the voluntary dissatisfaction offer
Our voluntary dissatisfaction offer does not cover personalized or custom-made products, gift cards, or personal-hygiene products whose protective hygiene seal has been opened. These exceptions do not remove legal remedies for damage, defects, incorrect goods, nondelivery, misdescription, or other failures covered by law. Gift cards retain any legally required cash-redemption rights.
A product being discounted does not by itself exclude it. Statutory withdrawal exceptions apply only when the legal conditions for the relevant exception are met. Ordinary packaging being opened is not automatically a hygiene exception.
- Refund amounts and timing
Refunds use the original payment method. We do not replace a monetary refund with store credit unless you agree. The item refund is the amount actually paid after discounts, plus related taxes collected by us. Partial refunds reflect the affected portion of an order.
For damaged, incorrect, or undelivered products, we also refund shipping charges attributable to the affected products. If the whole order is affected, this includes its shipping charge. For dissatisfaction after successful delivery, the original delivery charge is generally not refundable under our voluntary offer. This does not apply where statutory withdrawal or another law requires reimbursement, including standard outbound delivery charges.
We initiate approved refunds promptly. Allow up to 10 business days for your bank or payment provider to display the credit; this is a payment-processing estimate, not permission for us to delay issuing a refund. Any shorter legal deadline applies. If the credit has not appeared after that period, email us so we can trace it.
For valid statutory withdrawal in the EU/EEA or UK, we reimburse without undue delay and no later than 14 calendar days after your cancellation notice. Because we waive physical return, we do not wait to receive the goods. Reimbursement includes the least expensive standard delivery charge for a canceled order; the extra cost of a premium delivery option need not be refunded unless required by law. No refund fee applies.
Charges paid directly to a customs authority or carrier are not amounts received by Nuxero. We will assist with relevant order information; this does not exclude reimbursement where the law makes us responsible.
Our purchase billing descriptor is NUXERO. Your provider may display additional transaction information.
- Shipment delays and missing parcels
If we cannot dispatch within the promised period, we will notify you, explain any revised estimate, and provide the choice of waiting or canceling where required. We will obtain consent to a delay when the law requires it. If a US order must be canceled under the FTC Mail, Internet, or Telephone Order Merchandise Rule, we issue the required refund within its applicable deadline, generally seven working days for ordinary third-party payment methods.
A carrier investigation does not suspend your statutory rights or allow us to postpone resolution indefinitely. If tracking says delivered but you cannot locate the parcel, contact us. A tracking scan alone does not resolve every delivery dispute.
- EU and EEA consumers
For eligible distance purchases, you may withdraw without a reason within 14 calendar days after you, or a person you nominate other than the carrier, receive the goods. For several goods purchased in one order and delivered separately, the period normally begins after the last item arrives. Longer national periods and extensions apply where required, including when required withdrawal information has not been supplied.
Notify Navazz Group LLC at support@nuxero.shop or our business address with an unequivocal cancellation statement. You may use the model form below, but it is optional. Our waiver of physical return also applies to valid statutory withdrawal. You may inspect goods as you could in a shop; this policy does not require unused goods or original packaging as a blanket condition of statutory withdrawal.
The legal right may have limited exceptions, such as goods made to your specifications or clearly personalized, rapidly perishable goods, and genuinely sealed goods unsuitable for return for health or hygiene reasons after unsealing. These exceptions do not remove rights concerning nonconforming goods.
EU consumers generally have a minimum two-year legal conformity guarantee for goods, with longer or additional national rights where applicable. Depending on the circumstances, remedies include repair, replacement, price reduction, or ending the contract with reimbursement. These rights continue beyond our 30-day voluntary offer.
- United Kingdom consumers
Eligible distance purchases carry a 14-day cancellation right without a reason, generally from the day after delivery of the goods or final item. Our return waiver applies. Faulty, misdescribed, or unfit goods remain subject to the Consumer Rights Act 2015, including the short-term right to reject where applicable and subsequent repair, replacement, price-reduction, or final-rejection rights. This policy does not shorten those rights or require you to accept store credit.
- Australia and New Zealand consumers
Where the Australian Consumer Law applies, goods carry guarantees that cannot be excluded. For a major failure, you may choose a refund or replacement and may have rights to compensation for reasonably foreseeable loss. Other failures may require repair or replacement. Our 30-day period does not limit those guarantees.
Where New Zealand's Consumer Guarantees Act applies, goods must meet its quality, fitness, description, and other guarantees. Remedies can include repair, replacement, refund, or compensation depending on the failure. A substantial failure, or failure to remedy within a reasonable time, can give you additional choices. These rights are not limited to 30 days.
- Brazilian consumers
Where Brazilian consumer law applies, you may withdraw from an eligible distance purchase within seven calendar days from the legally applicable date of contracting or receiving the product, without giving a reason. We refund all amounts legally due immediately, including applicable delivery charges and any monetary adjustment required by law, and immediately notify and instruct the payment provider to reverse the payment. No physical return is required. Your separate statutory rights concerning defective goods remain unaffected. The exceptions to our voluntary dissatisfaction offer do not automatically exclude a Brazilian statutory withdrawal right.
- Canadian consumers
Applicable provincial and territorial rights remain unaffected. Where Quebec consumer law applies and you validly cancel a distance contract under that law, we refund all amounts required by law within 15 calendar days after cancellation. We waive physical return. Quebec's legal warranties, including reasonable durability and hidden-defect protections, remain available beyond our voluntary 30-day period where applicable.
- Israeli consumers and other destinations
Where Israeli consumer law applies, statutory distance-selling cancellation rights remain available, including any qualifying extended cancellation period. For a valid statutory cancellation, we provide the refund required by law within 14 calendar days after receiving the cancellation notice. We do not charge a cancellation fee or require a physical return.
Consumers in other destinations retain every mandatory local right that applies to the transaction. The absence of a country-specific paragraph does not exclude those protections or make our voluntary 30-day period an absolute limit.
- Model withdrawal statement
To: Navazz Group LLC, 412 W 7TH ST STE 1138, Clovis, New Mexico 88101, United States; support@nuxero.shop
I give notice that I withdraw from my contract for the following goods:
Goods and order number:
Ordered on:
Received on:
Consumer name:
Consumer address:
Date:
Signature only if this notice is sent on paper:
