Terms of service
TERMS OF SERVICE
Last updated: September 30, 2026
Nuxero is operated by Navazz Group LLC.
Business address: 412 W 7TH ST STE 1138, Clovis, New Mexico 88101, United States
Website: https://nuxero.shop/
Email: support@nuxero.shop
Telephone: +1 574-241-3308
These terms govern your use of our online store and purchases from us, together with the product information, checkout details, Shipping Policy, Return and Refund Policy, and Privacy Policy. Mandatory protections in your country remain applicable.
- Using the store
You must have legal capacity to enter into a purchase contract or appropriate permission from a parent or guardian. Provide accurate order and contact information and use a payment method you are authorized to use. Keep account access secure and notify us of suspected unauthorized use.
Do not use the store for fraud, unlawful activity, interference with its security or operation, or infringement of others' rights. Restrictions on misuse do not prevent lawful consumer complaints, reviews, or the exercise of legal rights.
- Products and descriptions
Product descriptions, specifications, prices, and availability are shown on the store. Check the selected variant, quantity, dimensions, compatibility, and any safety instructions before ordering. Minor display differences caused by screen settings do not excuse a materially inaccurate description or nonconforming product.
No statement in these terms waives a product description, express promise, legal guarantee, or other obligation that applies to your purchase. Use products according to their instructions and intended purpose. If a product appears unsafe, stop using it and contact us.
- Orders and acceptance
Checkout displays the available products, delivery destination, payment method, and charges. Review them before submitting payment. An automatic receipt confirms that we received your order. If we cannot fulfill it because a product is unavailable, payment cannot be completed, the destination is unsupported, or another lawful reason applies, we will contact you and refund amounts collected for canceled items as required by law.
We do not increase the price of a placed order without your agreement. If a material listing error affects an order, we will explain the issue and available options rather than impose a different product or price. These provisions do not grant an unrestricted right to cancel a binding contract contrary to applicable law.
- Prices and payment
The currency and amount payable are shown at checkout. Any shipping charges and taxes collected by us are disclosed before payment. Any customs charges payable separately must be disclosed as required by law. We do not add unagreed paid services or recurring charges through these terms.
Your bank or payment provider may apply its own currency-conversion or international-transaction charges. Those charges are governed by your agreement with the provider and do not excuse charges that Nuxero is legally required to disclose or bear.
The purchase billing descriptor is NUXERO, although a payment provider may add a reference or other identifying information. Available payment methods are those actually offered at checkout.
- International fulfillment
Our products are fulfilled by a third-party supplier and shipped directly from China. Navazz Group LLC remains your seller. Its US business address is not the dispatch location.
Processing normally takes 4 to 7 calendar days after we receive a complete paid order. Transit normally takes 15 to 25 business days after dispatch. See our Shipping Policy for details, destination availability, tracking, customs, and delay procedures. General delay notices do not remove cancellation or refund rights.
We offer international shipping. Actual availability depends on the product, destination, carrier service, customs requirements, and applicable legal restrictions. The store does not promise lawful or physically possible delivery to every address solely because a country appears in a selector.
- Cancellation and refunds
Our Return and Refund Policy provides a 30-day voluntary refund offer for eligible delivered goods and procedures for damage, wrong items, dissatisfaction, and nondelivery. Approved refunds do not require physical return. Mandatory withdrawal, conformity, warranty, and other consumer rights apply in addition to that offer.
Email support@nuxero.shop promptly if you want to cancel or change an order. Dispatch may affect whether we can intercept the parcel, but it does not by itself extinguish a statutory cancellation or refund right. We do not require a waiver of chargeback or other payment-dispute rights as a condition of assistance.
- Privacy and marketing
Our Privacy Policy explains personal-data processing, relevant service providers, and your rights. Accepting purchase terms is not blanket consent to optional marketing or nonessential tracking where separate consent is required. You may unsubscribe from marketing without affecting necessary messages about an existing order.
- Intellectual property and external services
Nuxero content is owned by or licensed to its respective rights holders. These terms do not transfer ownership of trademarks, product designs, software, photographs, or other content. You may use the store for ordinary shopping and other uses permitted by law.
Third-party payment, delivery, and technology services may have their own terms. Their involvement does not remove Navazz Group LLC's obligations as the seller. Links to external websites do not imply ownership, endorsement, or a guarantee of their content.
- Liability and consumer guarantees
We remain responsible for obligations and liabilities imposed by applicable law. Nothing excludes or limits liability for fraud, intentional misconduct, death or personal injury where exclusion is unlawful, defective-product obligations, or any other liability that cannot legally be excluded.
We do not use a general disclaimer to remove mandatory warranties, conformity rights, consumer guarantees, compensation rights, or statutory remedies. Any limitation permitted by law must be interpreted consistently with those protections.
- Complaints and applicable law
Contact support@nuxero.shop with your order number and the problem so we can investigate. You retain access to competent consumer-protection bodies, regulators, dispute-resolution mechanisms, and courts under applicable law.
The law and jurisdiction that legally apply to your transaction are unaffected by these terms. We do not require foreign-only proceedings or mandatory arbitration through this document, and we do not deprive you of mandatory protections in your place of habitual residence.
- Changes and severability
We may update these terms prospectively and publish the revised date. An update does not retroactively remove rights or change the agreed terms of an existing order without a lawful basis and any required agreement. If one provision is unenforceable, the remaining provisions continue to the extent permitted by law.
